Terms of service

OVERVIEW
This website is operated by Pets Roulette. Throughout the site, the terms “we”, “us” and “our” refer to Pets Roulette. Pets Roulette offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. 

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

In addition, you agree to our Messaging Terms (https://terms.pscr.pt/legal/shop/bestway-ninja/terms_of_service) and Messaging Privacy Policy (https://terms.pscr.pt/legal/shop/bestway-ninja/privacy_policy).


Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 - PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).
We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.
We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Pets Roulette, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law. 

SECTION 14 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Pets Roulette and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.
These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Australia.

SECTION 19 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page.
We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

 Pets Roulette Dog Walking & Pet Sitting Service Policies

At Pets Roulette, we are committed to providing the highest quality of care for your pets while respecting your home and belongings. To ensure a smooth experience for both you and your pet, please review and agree to the following policies, which cover all necessary legal aspects under Australian law.

Acceptance of Terms 

By booking and using the dog walking and pet sitting services of Pets Roulette, the client agrees to be bound by the following terms and conditions. These terms are a requirement for the provision of any services by Pets Roulette, and the client acknowledges that no services will be provided unless these terms are accepted. 

  1. Behavioral and Aggression Disclosure: 
     The client agrees to disclose any known behavioral, aggression issues or histories their pet may have with other animals, humans, toys, or food. The client is solely responsible for any harm or injury caused by their pet while under the care of Pets Roulette. 

  1. Pet Health and Vaccination Requirements: 
     The client agrees that all pets accepted by Pets Roulette must be in good general health. The client must provide veterinary information and proof of all required vaccinations during the initial consultation and immediately upon any changes. Pets must be on a flea and tick prevention program while under our care or flea & tick free. 
     Pets Roulette is not liable for any injuries, illness, paralysis tick, canine influenza, loss, or damages of any kind that may occur to the pet while in our care. We care for every pet like they are our own so we don’t take this lightly. 

  1. Health Emergencies and Veterinary Care: 
     In the event that a pet becomes ill or injured, Pets Roulette reserves the right to administer necessary aid and, if necessary, transport the pet to a veterinarian. The client is responsible for all associated costs. While Pets Roulette will attempt to contact the pet's primary veterinarian, the company reserves the right to take the pet to an alternative vet if necessary. 

  1. Payment Terms: 
     The client agrees to pay any invoiced amounts within seven days of receiving the invoice. Invoices not paid within this timeframe will incur interest at a rate of 12% per annum, calculated daily. In addition, Pets Roulette may recover any administrative costs related to debt recovery, including legal fees and a $20.00 fee for issuing recovery notices. 

  1. Cancellations and Access: 

  1. Any scheduled dog walks or pet sitting services cancelled after 5 p.m. the day before the service will be charged at the full rate. 

  1. There is no charge for cancellations made before 5 p.m. the day before. 

  1. If we are unable to gain access to the pet on the scheduled day, the service will still be charged at the full rate. 

  1. Pre-Service Requirements: 
     Before any pet sitting or dog walking services can be provided, a meet-and-greet between the pet owner and the pet sitter is required. This ensures compatibility, allows the sitter to assess any special needs, and provides an opportunity for the owner to disclose important pet behaviors. 

  1. Full Disclosure of Pet Behaviors: 
     The client is responsible for disclosing all known behaviors of their pet that could affect the safety of the pet, the sitter, or property. This includes aggressive tendencies, destructive behaviors, or any other quirks that may pose a risk during the pet sitting or dog walking service. 

  1. Property Damage and Home Assessment: 
     The client agrees to inform Pets Roulette of any potential risks of damage their pet may cause to furniture or household items, including chewing, scratching, or marking. A pre-service home assessment will be conducted to document the condition of the furniture and flooring. Any pre-existing damage will be agreed upon by both parties. 

  1. Cleaning Policy: 
     While Pets Roulette will clean up messes directly caused by the pet (e.g., accidents, food mess), general housekeeping duties such as vacuuming, dishwashing, or other chores unrelated to pet care are not included in our services. 

  1. Emergency Situations: 
     In the event of an emergency involving the pet’s health or safety, the sitter will take appropriate action, including seeking veterinary care. The client will be responsible for all costs incurred as a result of such emergency care.

  2.  11. Pet Sitting and Dog Walking Rates: 
    The following rates apply to our services: 
    1. Quick Check-In: $25 (up to 30 minutes, including a free 15-minute walk) 
    2. Half Day: $60 (up to 4 hours, including a free walk) 
    3. Full Day: $90 (up to 6 hours, including a free walk) 
    4. 30 Minute Walk: $25 
    5. 90 Minute Walk: $40 
    6. Overnight: $120 for dogs or $60 for cats 

  3. Discount Packages 
    o 3-day Package: 10% off 
    o 5-day Package: 15% off 
    o 7-day Package: 25% off 

  4. Trading Hours
    Work hours are between 8am-8pm. If you choose to use our services outside these hours or to set your own time our base rate will become $30 per hour. By proceeding with the booking of any dog walking or pet sitting services with Pets Roulette, the     client acknowledges and agrees to the terms and conditions outlined above. These terms are a prerequisite for the provision of services, 
    and no services will be rendered unless the client agrees to them in full.

  5.  Services 
    Pets Roulette provides pet sitting and dog walking services designed to meet the unique needs of each pet. Our services include:  
    Pet Sitting Services: 
    • Half Day Pet Sit (4 hours): 
    Our half-day pet sitting service is perfect for pets needing care and attention while you're away for a few hours. This service includes all necessary feeding, watering, exercise requirements, and cleaning up after your pet. We also address toilet needs and ensure that your pet receives one-on-one development time to help them get the most out of their time with us. 
    • Full Day Pet Sit (6 hours): 
    Our full-day pet sitting service provides comprehensive care throughout the day, including feeding, watering, exercise, medication administration (if necessary), and cleaning after your pet. We offer one-on-one development time, taking extra care for pets with anxiety, developmental concerns, or special needs. We work closely with your pet to ensure their comfort, security, and happiness. 
    Dog Walking Services: 
    • Dog Walking: 
    Here at Pets Roulette, Our team has thoroughly researched what is optimal for all dogs' health. Our dog walking services are flexible and personalized to your pet's needs. We include free pick-up and drop-off for each walk, or we can come directly to your location. We can accommodate walks at preferred locations such as beaches and dog parks, upon request. Whether it’s a leisurely walk or an energetic run, we ensure your pet receives the necessary exercise and stimulation. 
    Dog Walking Options 
    • We would recommend our thirty-minute option for pups, beginners, old dogs and for those dogs who prefer the couch. It’s important for your dog's longevity and happiness to receive at least thirty minutes of exercise and joy per day! 
    • Our ninety-minute option is perfect for Dogs who are bursting with energy or tend to feel lonely. Through research and vet recommendations, we know it will be best for your dog to have a thirty-minute walk followed by a thirty-minute break before concluding with a final thirty-minutes of exercise. 
    We understand that not all dogs will appreciate walking consistently, so we are always happy to take along their favorite toy and/or treats to keep them stimulated. Most dogs require patience on a walk so they can enjoy the sights and the smells, these options will allow your dog to get the best walking experience there is to offer. 
    Training Reinforcement: 
    We offer reinforcement for basic training as part of our pet sitting and dog walking services. If your pet is undergoing training, we are happy to continue reinforcing commands and good behaviors or help with any specific behavioral goals. This service is personalized to your pet’s needs. 
    Additional Services: 
    • Quick Check-Ins: 
    Quick check-ins a brief service (up to 30 minutes) to ensure your pet is fed, watered, and comfortable. This is a good option for busy pet owners and if you are going away on holiday.  
    • Overnight Stays: 
    An overnight stay can either be at your home residence or we can host your pet if they are trained. This will allow your pet to be anxiety free and continue with their nightly routine as normal, even if you won’t be home to do so! 
    What Makes us Different: At Pets Roulette, once you have chosen your service through us you will always have the same person and routine, this ensures that your pet feels familiar, loved and secure with 
    us for all occasions. We offer a tailored service to each pet, treating them as if they were our own. No matter the age, size or development stage, we take the time to understand what your pet needs. 

Specialized Care for Pets with Anxiety or Developmental Issues: 

We take extra care with pets that have anxiety or developmental concerns. With the client's approval, we provide additional mental stimulation, training, and calming techniques to help your pet feel more at ease. Our team is experienced in handling pets with anxiety, and we will work on making them feel less stressed and more comfortable during their time with us. 

Personalized Pet Plans: 

At Pets Roulette, we recognize that every pet is unique. For pets with specific needs (such as anxiety or special developmental challenges), we create personalized care plans to address those needs. We will work with you to ensure your pet receives the appropriate care, whether it’s through extra training sessions, calming exercises, or the administration of supplements (with client approval). 

Client Responsibility: 

It is the client’s responsibility to provide all necessary materials for the successful delivery of our services, including: 

  • Medications 

  • Harnesses or leashes 

  • Food and feeding instructions 

  • Any other specific tools or instructions necessary to meet the needs of the pet 

Booking and Scheduling: 

At this time, all services must be booked via email or phone. While we strive to be as flexible as possible, please note that this booking process is subject to change in the future. 

 

Punctuality and Time Management: 

Pets Roulette operates on a strict time basis, and we prioritize punctuality. We are committed to arriving on time for each service, ensuring that your pet receives the attention and care they need when they need it. 

Pick-Up and Drop-Off Services: 

We offer free pick-up and drop-off for all dog walking services, making it easier for you to fit pet care into your busy schedule. For pet sitting, we are happy to visit your home directly, but pick-up and drop-off can be arranged if needed. 

We are dedicated to providing the best care for your pets, ensuring that each service is tailored to their specific needs and preferences. If you have any questions or specific requests, please don’t hesitate to contact us. 

 

Payment and Cancellation Policy  

  1. A 50% deposit is required upon booking our services to secure the appointment. 

  1. The remaining balance must be paid prior to or upon the commencement of services, depending on the client’s preference. 

  1. For services on public holidays, an additional 15% surcharge will be applied to the total cost. 

  1. Cancellation Policy: 

  1. Cancellations before 5 p.m. the day prior to the service: No cancellation fee will apply. 

  1. Cancellations after 5 p.m. the day prior to the service: The full service fee will be charged, and the client will be required to pay the full amount. 

We appreciate your understanding and cooperation in adhering to these payment and cancellation terms. If you have any questions, please do not hesitate to reach out. 

Medical Release and Emergency Authorization 

  1. Primary Veterinarian Information: 
     The client is required to provide the name and contact details of their primary veterinarian on the Pet Information Sheet, which must be completed and submitted prior to the commencement of services. This information is vital in case of any emergency situations that may arise while the pet is under the care of Pets Roulette. 

  1. Emergency Protocol: 
     In the event of an emergency involving the pet’s health or safety, Pets Roulette will make every reasonable effort to immediately contact the client. If we are unable to reach the client, we will first attempt to contact the primary veterinarian listed on the Pet Information Sheet. 

If the primary veterinarian is unavailable due to overbooking or other reasons, Pets Roulette reserves the right to contact an alternative veterinarian or emergency animal hospital. The client acknowledges and agrees to cover all costs associated with emergency veterinary care, regardless of the veterinarian chosen. 

  1. Medical Decisions in Absence of Contact: 
     If the client cannot be reached in an emergency situation, the client grants permission to Pets Roulette to make all medical decisions in the pet's best interest. This includes, but is not limited to, the administration of necessary treatments, procedures, or transport to a veterinary facility. 

  1. Do Not Resuscitate (DNR) Clause: 
     If the client has specific instructions for end-of-life care, including a Do Not Resuscitate (DNR) clause or other special instructions, these must be clearly stated in writing and on file with the primary veterinarian. If the client wishes for Pets Roulette to be aware of these instructions, they must notify us in advance and provide written confirmation from their veterinarian. Without these prior acknowledgments, Pets Roulette will make decisions based on the pet's immediate medical needs, always prioritizing their health and well-being. 

  1. Vaccinations and Health Compliance: 
     The client confirms that their pet is in good general health and up-to-date on all necessary vaccinations required by animal law. The client agrees to provide proof of vaccination (e.g., Rabies, Parvovirus, Distemper, etc.) prior to services being rendered. If any vaccinations are required during the period of care, the client agrees to take responsibility for ensuring that these requirements are met. Failure to provide appropriate vaccination documentation may result in the refusal of services until the required vaccinations are provided. 

  1. Authorization for Emergency Treatment: 
     The client acknowledges that in the case of a medical emergency, they are authorizing Pets Roulette to take all necessary steps to ensure the pet’s well-being. This includes transportation to a veterinary facility, the administration of emergency care, and any treatments deemed necessary by the veterinarian. All associated costs will be the responsibility of the client. 

  1. Liability for Medical Costs: 
     The client agrees to assume full responsibility for any veterinary costs that arise during the pet's care by Pets Roulette, including emergency care. Any outstanding medical fees incurred as a result of the pet's medical emergency must be paid promptly upon receipt of an invoice from the veterinary clinic or hospital. 

Veterinarian Release Form 

I, the Client, authorize Pets Roulette and its representatives to act on my behalf in the event of a medical emergency involving my pet. I understand that they will make every attempt to contact me, but in the event they cannot reach me, Pets Roulette is authorized to seek immediate veterinary care and make medical decisions for my pet, including transportation to an emergency animal hospital, at my expense. I have provided the contact details of my primary veterinarian below, and if they are unavailable, Pets Roulette is authorized to contact another veterinarian of their choice. 

Property Access and Incident Management 

  1. Property Access: 
    The Client must arrange a spare key to leave with the sitter, trusted neighbour or agree to  hide the key in a safe place on the property to provide services. In the event that the property is inaccessible due to a faulty lock, key malfunction, or any other unforeseen circumstance, the client grants Pets Roulette the right to engage a locksmith to perform the necessary services to access the property and carry out the pet sitting or walking services. The cost of such services will be the responsibility of the client and must be reimbursed to Pets Roulette upon presentation of a valid invoice. 

  1. Incidents During Pet Sitting: 
     If any incident occurs at the property during a pet sitting service (e.g., damage to the property, plumbing issues, electrical problems), Pets Roulette will make every reasonable effort to contact the client immediately. We will take all appropriate steps to manage the situation and rectify the issue. The client agrees that if necessary, Pets Roulette is authorized to engage a plumber, handyman, or electrician, as long as the service provider is one with whom the client is familiar. 

If the client’s preferred service providers are unavailable, the client grants Pets Roulette the right to make decisions regarding the repair or maintenance of the property in the best interest of ensuring the pet's safety and the property’s upkeep. Any costs incurred for these services will be the responsibility of the client and reimbursed to Pets Roulette promptly. 

 

Termination of Contract 

Both the client and Pets Roulette reserve the right to terminate this agreement at any time, with or without cause, by providing written notice to the other party. Termination does not relieve the client of the responsibility for any outstanding payments for services rendered up to the point of termination. 

Governing Law 

This contract shall be interpreted and governed under the laws of Australia. Both parties agree to comply with all applicable laws, regulations, and requirements set forth by relevant authorities. 

By agreeing to these policies, both the pet owner and Pets Roulette ensure clear expectations and responsibilities, allowing for a safe and pleasant experience for your pets while you are away. If you have any questions or concerns, please don’t hesitate to reach out!


SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at info@PetsRoulette.com.